TERMS OF SALES

Updates on 05/29/2021

PREAMBLE

It is specified beforehand that these general conditions exclusively govern the reservations of events and picnic services in the places offered from the website https://www.linstantpiquenique.com/.

They are automatically made available to the buyer on the home page of the L'INSTANT PIQUE-NIQUE website.

The buyer just has to click on "General Conditions of Sale" (hereinafter referred to as GTC) to know the conditions of his reservation, even before he has started the ordering process.

Consequently, the fact of going to the end of the reservation process implies the buyer's full and unreserved acceptance of these GTC, to the exclusion of any other document such as prospectus, catalogs issued by the seller and which no 'have only an indicative value.

The fact that the seller does not take advantage at a given time of any of the provisions of these conditions cannot be interpreted as a waiver of subsequently taking advantage of any of the said conditions.

The offers are intended for private or professional customers.

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  1. PRICE

The prices of the services are indicated in euros all taxes included.

Different types of tariffs may be offered depending on the formula chosen, the options or the ancillary services.

All orders and reservations, whatever their origin, are payable in euros.

  1. BOOKING PROCEDURES

The Customer must connect to the site and have a user account. If he does not have one, he will be offered to create one at the time of booking. Once the Customer has accessed the Site, he can check the availability of the event or the picnic service on the date of his choice. He can then select the rate chosen according to the conditions and options available.

To book, the customer must connect to his user account or create it by entering his personal details as well as the details of his bank card, such as visa, mastercard or eurocard.

A summary of the reservation appears on the screen. The Customer is then invited to accept these general reservation conditions by checking the box at the bottom of the screen and to click on the “CONFIRM RESERVATION” button. By clicking on this button, the Customer expressly acknowledges that he undertakes to pay the amount of the service.

The Customer will receive, once their reservation is finalized, a confirmation email to the address indicated when creating their account. This email will confirm the essential elements of the reservation. It is only at this stage that the reservation will be definitively confirmed and will engage the INSTANT PIQUE-NIQUE. It is therefore up to the Customer to monitor this e-mail in order to ensure the confirmation of his reservation.

  1. PAYMENT

3.1 Terms of payment

Events and services are paid for in full when ordering, online using the bank card, the details of which have been provided by the Customer.

Only VISA, MASTERCARD and EUROCARD bank cards are accepted.

3.2 Securing payments

The Site is subject to a security system using the 128-bit SSL encryption process, as well as a set of scrambling and encryption processes to protect as effectively as possible all sensitive data related to the means of payment.

As part of the fight against fraud, 3 D Secure payment, a system of payment by authentication, has been set up. This service is free and can be triggered for payments by Visa, MasterCard or Eurocard credit cards. With 3D Secure (or Verified by visa or MasterCard SecureCode), the Customer's bank checks their identity at the time of payment. As the identification process is specific to each bank, it is the Customer's responsibility to check with their bank the authentication process used.

  1. CANCELLATION - REFUND

Reservations are cancellable and refundable in full up to 48 hours before the date of the event or picnic service.

In the event of cancellation the day before the date of the event or the picnic service, the Customer may recover 75% of the amount of the service, 25% will remain with L'INSTANT PIQUE-NIQUE.

Cancellation of the picnic service on the day of the event is possible on condition that it intervenes at least 12 hours before the start time. In this case, the Customer may recover 25% of the amount of the service, 75% will remain with L'INSTANT PIQUE-NIQUE.

Cancellations less than 12 hours before the start of the event or the picnic service, or if the customer does not show up at the agreed place and time, do not give rise to the right to a refund, in full the price of the reservation will be payable and / or will remain acquired at L'INSTANT PIQUE-NIQUE.

Pursuant to the provisions of article L.121-21-8 of the Consumer Code, the Customer does not have a right of withdrawal in matters of online reservation of catering services on a specific date or period.

In the event of cancellation at the initiative of L'INSTANT PIQUE-NIQUE, the Customer will be fully reimbursed for the sums paid, using the bank card used for the reservation, to the exclusion of any other compensation or penalty.

In the event of unfavorable weather conditions for the event (rain only), L'INSTANT PIQUE-NIQUE will issue to the customer a credit note valid for one year. Exceptionally, a refund may be made for the benefit of customers residing more than 100 km from the city of BANDOL, on presentation of proof of address.

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  1. CONDUCT OF THE SERVICE

The service takes place over a period of 2h30 from the start time chosen by the customer. This period is subject to optional extension. The client's delay will not lead to an extension of the planned duration of the service.

The customer agrees to stay on the chosen site until the end of the duration of the event or the picnic service. If he had to leave the premises before the agreed time, and at least before the arrival of the representative or employee of L'INSTANT PIQUE-NIQUE, he will be liable for the loss, theft and / or degradation of materials, fittings, equipment and decoration made available to it during the service.

At the start of the service, the customer who made the reservation will be given a form with the contact details of the representative of the company L'INSTANT PIQUE-NIQUE, which he undertakes to contact without delay in the event of difficulty.

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  1. EVOLUTION OF HEALTH REGULATIONS

In the event of changes in legislation and / or regulations due, in particular, to the Covid-19 crisis as well as to any other crisis that may arise, which would in particular limit for health reasons the number of guests authorized to meet on public roads, L'INSTANT PIQUE-NIQUE may divide the reservation.

The customer can thus choose to benefit from several events or picnic services for the number of people limited by the regulations, or choose to benefit on the same day from the installation of several spaces accessible to the number of people limited by the regulations. .

If during the event or the picnic service the participants meet in excess of the number authorized by the regulations, they will assume the consequences alone without the company L'INSTANT PIQUE-NIQUE being able to be in any way. wanted or worried way in and regard.

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  1. LIABILITY - EXCLUSIONS

Picnic events and services can be held in public or private places. INSTANT PIQUE-NIQUE is the holder of civil liability insurance covering damage likely to be caused by itself or that of its employees in the private places chosen by the customer during the installation and removal of the event or picnic service.

When the picnic event or service takes place in a public place, the customer will be fully and solely responsible for any damage that he may cause by himself or that of the people and things he has under his control. keep.

During the duration of the event or the picnic service, the materials, fittings, equipment and decoration made available to him will be under his care and full responsibility.

In the event of a third party action against L'INSTANT PIQUE-NIQUE, it will be required to report and guarantee it.

Likewise, the customer and his guests undertake to comply with the regulations, particularly health regulations, applicable on public roads, particularly during the duration of the pandemic due to Covid-19.

The customer who makes the reservation for several adults must, at the first request of the company L'INSTANT PIQUE-NIQUE which would face any formal notice or legal action, communicate the identity of his guests, failing this. which he will be held solely responsible with regard to the company L'INSTANT PIQUE-NIQUE and only held to guarantee it in the event of action by a third party.

Likewise, the company L'INSTANT PIQUE-NIQUE cannot be held responsible or guarantee in any way the customer and his guests in the event of damage caused by any third party to them during the event. event or picnic service. In such a case it will be up to the victim to exercise any recourse against the responsible third party, whether it is a private or public person, without being able to worry in any way whatsoever the company L 'PICNIC INSTANT.

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  1. PERSONAL DATA

Information and data concerning the Customer are necessary for the management of his order and for commercial relations with L'INSTANT PIQUE-NIQUE. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to improve and personalize the services offered and the information sent.

For more information, consult the conditions of use and the confidentiality policy of L'INSTANT PIQUE-NIQUE available on its website.